“Call Centre” jobs are positive, not negative

It so happens a good friend who works at Concentrix had tipped me off about the 1000 new jobs announcement at the very moment I wrote this, but it rather demonstrated my point! Twice in the last few months an announcement of 1000 new jobs for Belfast has come; such announcements are almost unknown in comparable cities in England outside London and the Home Counties.

There is a tendency to “chide” call centre jobs. That tendency is an example of the negativity I speak of. Actually, Call Centres are highly pressurised environment; teamwork is essential; IT skills are necessary; managers are consequently comparatively well paid; and in many cases language skills are also necessary (with an added salary bonus there too).

Furthermore, they may be below average salary level but they offer a clear skills progression route particularly to people starting out in work. In an era where “starter jobs” such as check-out attendant are in dramatic decline, we have to be forceful to fill the gap. These are 1000 jobs which had to go somewhere. They could easily have gone somewhere else – to Cardiff, or Newcastle, or Bristol. They didn’t, they came here. We have to compete for such jobs to create that skills progression route, and compete successfully. In this case and others, we have managed that.

All of this is not to mention that Concentrix derives from Owen Lamont’s “GEM” firm, so is to a degree a story of local entrepreneurial success as well.

It’s all good! So let’s say so!

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4 thoughts on ““Call Centre” jobs are positive, not negative

  1. paul says:

    IAN IN ANOTHER BLOG I CALLED ON YOU TO CLARIFY THE ALLIANCE PARTIES POLICY IF THERE WAS A REFEREDUM ON NIs FUTURE YOU FAILED TO ANSWER MY QUESTION COULD YOU NOW CLARIFY IT PLEASE

  2. paul says:

    SO I TAKE IT IAN THE ALLIANCE PARTY POLICY IF A REFEREDUM WAS HELD ON NIs FUTURE YOU WOULD VOTE TO STAY IN THE UK.AS UNDER THE CURRENT STRUCTURES YOU SUPPORT WITH IN THE UK IE EAST WEST RELATIONS NORTH SOUTH BODIES NI ASSEMBLY..CAN U PLEASE CLARIFY

    • If a referendum were held on whether or not the grass is green, Alliance would probably vote in favour too.

      Neither your referendum nor mine is going to happen. The only part of the UK seriously considering leaving it is Scotland, not Northern Ireland.

      • paul says:

        IAN YOU STILL HAVNT ANSWERED THE QUESTION.NOW ILL PUT IT TO YOU AGAIN IN ANY REFEREDUM ON NIs FUTURE THE QUESTIONS BELOW

        HOW WOULD THE ALLIANCE PARTY TELL THE PEOPLE OF NI TO VOTE FOR WHICH IS IN THE BEST IN TERESTS OF ALL OF THE PEOPLE OF NI..?

        WOULD ALLIANCE VOTE TO STAY PART OF THE UNITED KINGDOM…??

        WOULD ALLIANCE VOTE TO LEAVE THE UNITED KINGDOM AND TO ENTER AN AN IRISH REPUBLIC…??

        SO IAN ANSWER PLEASE WAT IS BEST SOCIALLY AND ECONICALLY FOR THE PEOPLE OF NI…

        OR IS IT LIKE NOW DONT ASK US (ALLIANCE) WE HAVNT GOT A CLUE

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